I promise complete confidentiality.
I will not repeat anything you tell me unless you ask me to do so.
I will be there for you. When you become a client, you become important to me. I will always be thinking about ways to help you achieve your goals.
I will tell you the truth even if through our work together you come to difficult realizations. I have no agenda other than your success.
I will not waste your time. At each session, I will quickly focus on your priorities. You work hard to earn my fee and my approach recognizes and reflects that reality.
I will not fake it. If I do not have the skill set to help you, I will tell you so. And if you like, I can recommend someone who’s a better fit.
I will do my best to make it fun. Becoming a better communicator is infinitely more enjoyable than dealing with the fallout from ineffective behaviors.
There’s nothing more demoralizing than a leader who
can’t clearly articulate why we’re doing what we’re doing.- James Kouzes and Barry Posner